How can companies measure the success and impact of their CX ambassador program on overall customer satisfaction and loyalty?

Companies can measure the success and impact of their CX ambassador program by tracking key metrics such as Net Promoter Score, customer satisfaction scores, and customer retention rates. They can also conduct surveys and gather feedback from customers who have interacted with the CX ambassadors to gauge their experience and satisfaction levels. Additionally, companies can analyze data on repeat purchases, referrals, and customer engagement to determine the program's impact on overall customer loyalty. Regularly monitoring these metrics and making adjustments based on the results will help companies ensure the effectiveness of their CX ambassador program in enhancing customer satisfaction and loyalty.