How can companies measure the effectiveness of their CX ambassadors in building emotional connections with customers in a remote setting, and what strategies can be implemented to continually improve and enhance these connections over time?

Companies can measure the effectiveness of their CX ambassadors in building emotional connections with customers in a remote setting by tracking customer satisfaction scores, monitoring customer feedback, and analyzing customer retention rates. To continually improve and enhance these connections over time, companies can implement regular training sessions for CX ambassadors to enhance their communication skills, provide personalized experiences for customers, leverage technology to create seamless interactions, and regularly gather feedback from customers to understand their evolving needs and preferences. By consistently evaluating performance metrics and implementing strategies to address areas of improvement, companies can ensure that their CX ambassadors are effectively building emotional connections with customers in a remote setting.