How can businesses differentiate between short-term customer satisfaction and long-term customer loyalty when measuring the success of their customer-centric culture?

Businesses can differentiate between short-term customer satisfaction and long-term customer loyalty by looking at the frequency and consistency of customer interactions. Short-term satisfaction is often based on immediate transactions or interactions, while long-term loyalty is built over time through repeat purchases and advocacy. Businesses can also measure success by tracking customer retention rates, customer lifetime value, and Net Promoter Score to gauge the strength of customer relationships. Ultimately, focusing on building trust, delivering consistent value, and creating personalized experiences can help businesses cultivate long-term customer loyalty in a customer-centric culture.