How can companies effectively measure the success of their customer satisfaction and loyalty efforts during a shift to remote work, and what key performance indicators should they focus on to track progress?

Companies can effectively measure the success of their customer satisfaction and loyalty efforts during a shift to remote work by utilizing customer feedback surveys, monitoring customer retention rates, and analyzing customer engagement metrics such as website visits and social media interactions. Key performance indicators to focus on include Net Promoter Score (NPS), customer satisfaction scores, customer retention rates, customer lifetime value, and customer referral rates. By tracking these KPIs, companies can gauge the effectiveness of their customer satisfaction and loyalty efforts and make data-driven decisions to improve their remote customer experience.