How can businesses measure the effectiveness of their efforts in implementing a culture of customer-centricity through the utilization of customer feedback, and what key metrics should they focus on to track progress and drive continuous improvement?

Businesses can measure the effectiveness of their efforts in implementing a culture of customer-centricity by collecting and analyzing customer feedback through surveys, reviews, and social media interactions. Key metrics to focus on include Net Promoter Score (NPS), customer satisfaction (CSAT) scores, customer retention rates, and customer lifetime value. Tracking these metrics over time can help businesses gauge the impact of their customer-centric initiatives and identify areas for improvement to drive continuous growth and success.