How can companies effectively measure and track the impact of customer-oriented behavior on overall customer satisfaction and retention rates?

Companies can measure the impact of customer-oriented behavior on customer satisfaction and retention rates by collecting and analyzing customer feedback through surveys, reviews, and social media. They can also track key performance indicators like Net Promoter Score, customer retention rate, and customer lifetime value. Additionally, companies can use customer relationship management systems to monitor interactions with customers and identify trends in their behavior. By combining quantitative and qualitative data, companies can gain insights into how their customer-oriented initiatives are impacting satisfaction and retention rates.