How can businesses measure the effectiveness of their cultural sensitivity training programs in improving staff communication and interactions with customers from diverse backgrounds?

Businesses can measure the effectiveness of their cultural sensitivity training programs by conducting pre- and post-training assessments to gauge employees' knowledge and awareness of cultural differences. They can also gather feedback from employees and customers to assess any changes in communication and interactions. Monitoring key performance indicators related to customer satisfaction, repeat business, and employee turnover can also provide insights into the impact of the training. Additionally, conducting regular audits and observations of staff interactions with customers from diverse backgrounds can help identify areas for improvement and measure the program's effectiveness.