"How can companies effectively measure the success of their cultural fit assessments in the hiring process for CX roles, and what steps can be taken to continuously improve this aspect of candidate evaluation?"

Companies can measure the success of their cultural fit assessments in the hiring process for CX roles by tracking employee retention rates, performance metrics, and feedback from both candidates and current employees. To continuously improve this aspect of candidate evaluation, companies can regularly review and update their cultural fit assessment criteria, provide training to hiring managers on how to effectively assess cultural fit, and seek input from diverse perspectives to ensure a comprehensive evaluation process. Additionally, companies can implement regular check-ins with new hires to gauge their experience and make adjustments as needed.