In addition to customer satisfaction, retention rates, and net promoter score, what other key performance indicators can businesses use to measure the effectiveness of aligning internal processes with customer needs, and how can these metrics contribute to sustained success in the market?

In addition to customer satisfaction, retention rates, and net promoter score, businesses can use key performance indicators such as customer lifetime value, customer effort score, and customer churn rate to measure the effectiveness of aligning internal processes with customer needs. These metrics provide insights into the long-term value of customers, the ease of doing business with the company, and the rate at which customers are leaving. By tracking and analyzing these metrics, businesses can make informed decisions to improve their internal processes and better meet customer needs, ultimately leading to sustained success in the market.