How can companies measure the impact of their leadership team's adherence to the company's core values in customer interactions, and what strategies can be implemented to continuously improve and reinforce these values within the organization?

Companies can measure the impact of their leadership team's adherence to core values in customer interactions through customer feedback, employee surveys, and performance metrics related to customer satisfaction and loyalty. To continuously improve and reinforce these values within the organization, strategies such as regular training and development programs focused on core values, recognition and rewards for employees who exemplify these values, and fostering a culture of open communication and accountability can be implemented. Additionally, leaders should lead by example and consistently demonstrate the company's core values in their own actions and decisions.