How can companies effectively measure the impact of their efforts to align employees with a customer-centric mindset, and what strategies can be implemented to continually improve and sustain this alignment over time?

Companies can measure the impact of their efforts to align employees with a customer-centric mindset by tracking key performance indicators related to customer satisfaction, retention, and loyalty. They can also conduct regular surveys and feedback sessions to gather insights from employees and customers. To continually improve and sustain this alignment over time, companies can invest in ongoing training and development programs, establish clear communication channels to reinforce the importance of customer-centricity, and recognize and reward employees who demonstrate behaviors that align with the company's customer-centric goals. Regularly reviewing and adjusting strategies based on feedback and data analysis is also crucial in maintaining alignment.