How can companies measure the success and impact of integrating artificial intelligence and chatbots into their digital tools for remote CX teams, and what key metrics should they consider when evaluating their effectiveness?

Companies can measure the success and impact of integrating artificial intelligence and chatbots into their digital tools for remote CX teams by tracking key metrics such as customer satisfaction scores, response time, resolution rate, and cost savings. They should also consider metrics like first contact resolution, customer retention rates, and feedback from both customers and agents to evaluate the effectiveness of these tools. Additionally, analyzing data on the number of interactions handled by chatbots, the accuracy of responses, and the reduction in manual workload for agents can provide insights into the overall impact on customer experience and operational efficiency.