How can businesses ensure that the skills and knowledge gained from training and development programs are effectively applied by employees in real-world customer interactions to positively impact overall customer satisfaction and loyalty?

Businesses can ensure that the skills and knowledge gained from training and development programs are effectively applied by employees in real-world customer interactions by providing ongoing support and reinforcement through coaching and mentoring. Regular feedback and performance evaluations can help employees understand where they need to improve and continue to develop their skills. Additionally, creating a positive work environment that fosters a culture of continuous learning and improvement can motivate employees to apply their training effectively in customer interactions. Encouraging employees to share best practices and success stories can also help reinforce the importance of applying their skills and knowledge to positively impact overall customer satisfaction and loyalty.