How can teams ensure that the customer feedback they receive is both actionable and impactful in driving positive changes to their products or services?

Teams can ensure that customer feedback is actionable and impactful by first establishing clear goals and objectives for collecting feedback. They should use a variety of channels to gather feedback, such as surveys, interviews, and social media. It is important to analyze the feedback systematically and identify common themes or patterns. Finally, teams should prioritize the feedback based on impact and feasibility, and develop an action plan to address the most pressing issues. Regularly monitoring progress and measuring the impact of changes will help ensure that customer feedback leads to positive improvements in products or services.