How can companies effectively communicate the importance of their customer-centric culture initiatives to both employees and customers in order to maximize engagement and satisfaction levels?

Companies can effectively communicate the importance of their customer-centric culture initiatives to employees by incorporating it into their training programs, highlighting success stories, and providing regular updates on progress. To engage customers, companies can use various channels such as social media, newsletters, and in-store signage to showcase their commitment to customer satisfaction. By consistently reinforcing the values and benefits of a customer-centric culture, companies can create a shared understanding and appreciation among both employees and customers, ultimately leading to higher engagement and satisfaction levels.