How can companies ensure that emotional intelligence and empathy training for employees is not only positively impacting customer experience, but also fostering a more collaborative and supportive work environment internally?

Companies can ensure that emotional intelligence and empathy training positively impacts customer experience and fosters a supportive work environment by incorporating these skills into regular training sessions and performance evaluations. Additionally, creating a culture that values and rewards empathy and emotional intelligence can encourage employees to practice these skills in their interactions with both customers and colleagues. Providing opportunities for employees to practice and develop these skills through role-playing exercises, feedback sessions, and ongoing coaching can also help reinforce their importance in the workplace. Finally, leadership should lead by example and demonstrate empathy and emotional intelligence in their own interactions, setting a positive tone for the entire organization.