How can companies ensure that the knowledge and skills gained from quarterly CX trainings are effectively applied in real-world customer interactions to drive positive outcomes?

Companies can ensure that knowledge and skills gained from quarterly CX trainings are effectively applied by providing ongoing support and reinforcement through coaching and mentoring programs. They can also implement regular performance evaluations and feedback mechanisms to track progress and identify areas for improvement. Additionally, creating a culture that values and rewards the application of new skills in customer interactions can motivate employees to consistently apply their training in real-world scenarios. Finally, integrating CX training into the overall employee development and performance management processes can help ensure that the skills are embedded into daily practices and lead to positive outcomes for both employees and customers.