How can businesses effectively manage and prioritize the feedback gathered from social media platforms and online communities to ensure that they are implementing the most impactful changes to their CX strategies?

Businesses can effectively manage and prioritize feedback by using social media monitoring tools to gather and analyze data in real-time. They can then categorize feedback based on the frequency and severity of issues raised by customers. Prioritizing feedback that aligns with the company's overall goals and values can help in implementing impactful changes to CX strategies. Regularly reviewing and updating customer feedback can ensure that businesses are continuously improving their CX strategies based on the most relevant and impactful insights.