How can CX Ambassadors ensure they are effectively managing their own emotions in challenging interactions with customers, while still providing empathetic and professional support?

CX Ambassadors can effectively manage their emotions in challenging interactions by practicing self-awareness and recognizing their triggers. They can also utilize techniques such as deep breathing or taking a moment to compose themselves before responding. Additionally, setting boundaries and seeking support from colleagues or supervisors can help them maintain professionalism and empathy while dealing with difficult customers. It is important for CX Ambassadors to prioritize self-care and emotional well-being to prevent burnout and maintain a positive attitude in their interactions.