How do you prioritize resolving customer complaints that have escalated to a manager's attention, and what strategies do you use to ensure both the customer and the company's best interests are met in the resolution process?

When prioritizing escalated customer complaints, I first assess the severity and impact of the issue on the customer and the company. I then prioritize based on urgency, potential financial impact, and customer satisfaction. To ensure both parties' best interests are met, I actively listen to the customer's concerns, empathize with their situation, and work collaboratively to find a mutually beneficial solution. I also communicate transparently with the customer about the steps being taken to address their complaint and follow up to ensure their satisfaction. Additionally, I analyze the root cause of the complaint to identify any systemic issues that need to be addressed to prevent similar problems in the future.