How can businesses ensure that the integration of artificial intelligence and chatbots in customer service roles maintains a personalized and human touch for customers, despite the automation of routine tasks?

Businesses can maintain a personalized and human touch for customers by ensuring that chatbots are designed to mimic human conversation and tone. They can also incorporate AI algorithms that analyze customer data to provide tailored responses and recommendations. Additionally, businesses can offer options for customers to speak with a human representative if needed, ensuring a seamless transition between automated and human interactions. Regularly monitoring and updating chatbot responses based on customer feedback can also help maintain a personalized experience.