How can companies ensure that the use of artificial intelligence and chatbots in the onboarding process maintains a human touch and does not come across as impersonal or robotic to customers?

Companies can ensure that the use of artificial intelligence and chatbots in the onboarding process maintains a human touch by incorporating personalized messaging and interactions that reflect empathy and understanding. They can also provide options for customers to speak with a live representative if needed, ensuring that there is a human element available at all times. Additionally, companies can regularly gather feedback from customers to continuously improve the AI and chatbot interactions to better meet their needs and preferences.