How can businesses ensure that the use of artificial intelligence and chatbots in communication channels maintains a human touch and does not compromise the personal connection with customers?

Businesses can ensure that the use of artificial intelligence and chatbots maintains a human touch by incorporating personalized messaging and responses. They can also integrate human oversight to monitor and intervene when necessary to ensure a personalized and empathetic customer experience. Additionally, businesses can provide options for customers to seamlessly transition to human agents when needed, ensuring that the personal connection is not compromised. Regularly gathering feedback from customers and adjusting the AI and chatbot interactions based on their input can also help maintain a human touch in communication channels.