How can remote CX ambassadors ensure that they are maintaining a high level of emotional intelligence and communication skills while utilizing technology to enhance customer experience?

Remote CX ambassadors can maintain a high level of emotional intelligence and communication skills by actively listening to customers, demonstrating empathy, and adapting their communication style to suit the customer's needs. They can utilize technology to enhance customer experience by utilizing tools like chatbots, video calls, and personalized messaging to provide efficient and personalized service. Regular training sessions and feedback from supervisors can also help remote CX ambassadors continuously improve their emotional intelligence and communication skills while leveraging technology to enhance customer experience.