How can businesses ensure that their customer service employees maintain their role as CX Ambassadors over time, and what strategies can be implemented to continuously improve their impact on long-term customer relationships?

Businesses can ensure that their customer service employees maintain their role as CX Ambassadors over time by providing ongoing training and development opportunities, recognizing and rewarding outstanding customer service performance, and fostering a positive and supportive work environment. Strategies that can be implemented to continuously improve their impact on long-term customer relationships include implementing regular feedback mechanisms to gather customer insights, empowering employees to make decisions and solve problems independently, and encouraging a customer-centric mindset throughout the organization. Additionally, businesses can invest in technology and tools that streamline customer interactions and enhance the overall customer experience.