How can companies maintain a customer-oriented culture in the face of new technological advancements and digital transformations in the business landscape?

Companies can maintain a customer-oriented culture by integrating new technologies and digital tools that enhance customer experience rather than replace human interaction. They can also invest in training employees to adapt to new technologies and prioritize customer needs in their decision-making processes. Additionally, companies can gather customer feedback through various channels and use data analytics to continuously improve their products and services to meet customer expectations in the digital age.