How can companies ensure that their employees maintain a strong focus on customer experience values, even during challenging or high-stress situations?

Companies can ensure that their employees maintain a strong focus on customer experience values during challenging or high-stress situations by providing regular training and development opportunities focused on customer service. Additionally, companies can create a supportive work environment that encourages open communication and collaboration among team members. Offering incentives and recognition for employees who consistently prioritize customer experience can also help reinforce the importance of these values. Finally, implementing clear policies and procedures for handling difficult situations can help employees navigate challenging scenarios while still upholding customer experience values.