How can businesses ensure that their customer-centric culture is maintained and continuously improved over time, especially in the face of changing market trends and customer expectations?

Businesses can ensure that their customer-centric culture is maintained and continuously improved by regularly collecting and analyzing customer feedback to understand their changing needs and preferences. They should also invest in employee training to ensure that all staff members are aligned with the company's customer-centric values and goals. Additionally, businesses can stay ahead of changing market trends and customer expectations by staying informed about industry developments and proactively adapting their strategies and offerings to meet evolving customer needs. Regularly reviewing and updating customer-centric policies and practices can also help businesses maintain a strong focus on customer satisfaction and loyalty.