How can a CX ambassador leverage user-generated content on social media to create a sense of community among customers and enhance their digital experience?

A CX ambassador can leverage user-generated content on social media by actively engaging with customers who create and share content related to the brand. By showcasing user-generated content on the brand's social media channels, the ambassador can foster a sense of community among customers and encourage others to participate. This can enhance the digital experience by making customers feel valued and connected to the brand, ultimately leading to increased loyalty and advocacy. Additionally, the ambassador can use user-generated content to gather insights and feedback from customers, further improving the overall customer experience.