How can organizations leverage technology to not only meet, but exceed customer expectations in today's rapidly evolving digital landscape?

Organizations can leverage technology by implementing customer relationship management (CRM) systems to track and analyze customer data, allowing for personalized and targeted marketing strategies. They can also utilize artificial intelligence and machine learning to automate processes and provide faster, more efficient customer service. Additionally, organizations can use social media and online platforms to engage with customers in real-time and gather feedback to continuously improve their products and services. By staying ahead of trends and adopting innovative technologies, organizations can exceed customer expectations and stay competitive in the digital landscape.