How can companies leverage technology to enhance the measurement and evaluation of their training programs' impact on customer experience and employee performance?

Companies can leverage technology by implementing learning management systems (LMS) to track employee progress and performance in training programs. They can also use data analytics tools to measure the impact of training on customer satisfaction and employee productivity. Additionally, companies can utilize feedback surveys and online assessments to gather real-time feedback on the effectiveness of training programs. By integrating technology into their training programs, companies can gain valuable insights to continuously improve and tailor their training initiatives to enhance both customer experience and employee performance.