How can employees leverage technology to create personalized and memorable experiences for customers, while also maintaining a human touch in their interactions?

Employees can leverage technology by utilizing customer relationship management (CRM) systems to gather and store customer preferences and information. This data can be used to personalize interactions and provide tailored recommendations. Additionally, employees can use tools like chatbots and virtual assistants to provide quick and efficient service, while still incorporating personalized touches and empathy in their responses. Finally, employees can use social media and other digital platforms to engage with customers in a more personal and interactive way, while still maintaining a human touch in their interactions.