"Can you share a time when you went above and beyond to surprise and delight a customer with a personalized solution to their problem, resulting in positive outcomes for both the customer and the business?"

One time, a customer reached out with a specific request for a product that we didn't normally carry. Instead of turning them away, I took the initiative to research and source the product for them from a different supplier. The customer was thrilled with the personalized solution and ended up becoming a loyal repeat customer. This not only strengthened our relationship with the customer but also resulted in increased sales and positive word-of-mouth for the business.