How can companies effectively incorporate technology and digital tools to enhance employee participation and transparency in internal CX communication, and what are some best practices for leveraging these resources to continually drive engagement and collaboration within the organization?

Companies can effectively incorporate technology and digital tools by implementing communication platforms that allow for real-time updates and feedback from employees. Utilizing tools such as employee engagement apps, intranet portals, and social media channels can enhance transparency and encourage active participation. Best practices for leveraging these resources include providing regular updates and information, fostering a culture of open communication, encouraging two-way dialogue, and recognizing and rewarding employee contributions to drive engagement and collaboration within the organization.