How can companies leverage technology and data analytics to better capture and analyze customer feedback in order to drive more informed employee performance evaluations and development plans?

Companies can leverage technology and data analytics by implementing customer feedback tools such as surveys, online reviews, and social media monitoring to gather real-time insights. By analyzing this data, companies can identify trends, patterns, and areas for improvement in employee performance. This information can then be used to create more objective and data-driven evaluations, as well as tailored development plans that address specific areas of improvement. Ultimately, leveraging technology and data analytics allows companies to make more informed decisions that lead to better employee performance and overall business success.