How can a CX ambassador leverage technology to enhance customer experiences while still maintaining a human touch in their interactions?

A CX ambassador can leverage technology by using tools like chatbots and CRM systems to streamline customer interactions and provide personalized experiences. They can also utilize data analytics to better understand customer preferences and tailor their interactions accordingly. To maintain a human touch, CX ambassadors should prioritize empathy, active listening, and emotional intelligence in their interactions, even when using technology. They can also incorporate personalized messages and gestures to show customers that they are valued and appreciated.