In what ways can companies leverage technology and digital platforms to enhance their remote CX rituals and further strengthen their connection with customers in a virtual setting?

Companies can leverage technology and digital platforms to enhance their remote CX rituals by using tools such as video conferencing, live chat, and AI-powered chatbots to provide personalized and real-time customer support. They can also utilize data analytics to gain insights into customer behavior and preferences, allowing them to tailor their interactions and offerings accordingly. Additionally, companies can create virtual events, webinars, and online communities to engage with customers and build a sense of community and connection in a virtual setting.