How can companies effectively leverage technology and digital tools to enhance their employee training programs and better meet the evolving needs and expectations of customers in today's digital age?

Companies can effectively leverage technology and digital tools by implementing online learning platforms, virtual reality simulations, and mobile applications for training programs. These tools can provide personalized and interactive learning experiences, allowing employees to learn at their own pace and convenience. By incorporating data analytics and artificial intelligence, companies can track employee progress, identify areas for improvement, and tailor training programs to meet the evolving needs and expectations of customers in today's digital age.