In what ways can companies leverage technology to enhance their internal CX communication strategy and improve overall employee and customer satisfaction levels?

Companies can leverage technology by implementing communication platforms such as intranet portals, collaboration tools, and chat applications to facilitate seamless internal communication. These platforms can help employees stay informed, engaged, and connected, leading to improved morale and productivity. Additionally, companies can use data analytics and automation tools to gather feedback, track performance metrics, and personalize communication strategies for both employees and customers. By utilizing technology effectively, companies can create a more transparent, efficient, and responsive communication environment that ultimately enhances overall employee and customer satisfaction levels.