In what ways can companies leverage technology to enhance their customer service initiatives and improve the overall customer experience?

Companies can leverage technology to enhance their customer service initiatives by implementing chatbots and AI-powered customer service tools to provide instant responses and streamline communication. They can also use customer relationship management (CRM) software to track customer interactions and personalize their experience. Additionally, companies can utilize social media platforms and online feedback tools to gather customer insights and address issues in real-time, ultimately improving the overall customer experience.

Keywords

technology customer service chatbots CRM software customer experience

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