How can companies leverage technology to assess and enhance employees' soft skills, and what role does artificial intelligence play in providing personalized training and feedback for continuous improvement in customer interactions?

Companies can leverage technology through the use of AI-powered tools such as chatbots, virtual reality simulations, and data analytics to assess and enhance employees' soft skills. AI can provide personalized training by analyzing employee interactions with customers in real-time, identifying areas for improvement, and offering targeted feedback. This continuous feedback loop helps employees to develop their communication, empathy, problem-solving, and other soft skills necessary for successful customer interactions. By utilizing AI for personalized training, companies can ensure that employees receive tailored support to continuously improve their customer interactions, leading to higher customer satisfaction and retention rates.