In what ways can companies leverage technology to enhance new employee understanding and personal investment in achieving customer experience goals?

Companies can leverage technology by implementing interactive training modules that provide new employees with a comprehensive understanding of customer experience goals. Utilizing virtual reality simulations can help employees visualize real-life scenarios and practice handling customer interactions. Additionally, incorporating gamification elements into training programs can increase employee engagement and motivation to achieve customer experience goals. Providing access to customer feedback platforms and data analytics tools can also help employees track their progress and make data-driven decisions to improve customer satisfaction.