How can businesses effectively leverage technology to track and analyze the impact of employee engagement on customer loyalty, and what innovative approaches can they take to enhance this connection in the digital age?

Businesses can effectively leverage technology by implementing employee engagement surveys and customer feedback tools to track and analyze the impact of employee engagement on customer loyalty. They can use data analytics to identify trends and correlations between employee satisfaction and customer retention. To enhance this connection in the digital age, businesses can explore innovative approaches such as using artificial intelligence to predict customer behavior based on employee engagement levels, implementing personalized customer experiences based on employee feedback, and creating online platforms for employees to directly engage with customers.