How can companies leverage technology to streamline the integration of CX goals into the daily workflow of all employees, not just new hires?

Companies can leverage technology by implementing customer relationship management (CRM) systems that track and prioritize customer interactions. These systems can provide real-time data and insights to all employees, helping them understand and align with CX goals. Additionally, companies can use collaboration tools and communication platforms to ensure that CX goals are consistently communicated and reinforced across all departments. Automation tools can also be utilized to streamline processes and make it easier for employees to incorporate CX goals into their daily tasks.