In what ways can companies leverage technology to enhance the impact and effectiveness of their CX Ambassadors in the digital age, and how can they ensure a seamless integration of digital tools with the human touch in customer interactions?

Companies can leverage technology to enhance the impact of their CX Ambassadors by implementing customer relationship management (CRM) systems that provide a comprehensive view of customer interactions. They can also use AI-powered chatbots to provide immediate responses to customer queries and streamline the customer service process. To ensure a seamless integration of digital tools with the human touch, companies can train their CX Ambassadors to effectively use technology while still maintaining a personalized and empathetic approach in customer interactions. Additionally, companies can gather feedback from customers on their experiences with digital tools and continuously improve their processes to meet customer needs and expectations.