How can CX Ambassadors leverage technology to enhance their empathy and active listening skills in customer interactions?

CX Ambassadors can leverage technology by using tools like CRM systems to gather and store customer information, allowing them to personalize interactions and show empathy. They can also use chatbots and AI-powered tools to quickly address customer inquiries and free up time for more meaningful conversations. Additionally, utilizing sentiment analysis software can help CX Ambassadors better understand customer emotions and tailor their responses accordingly, ultimately enhancing their active listening skills during interactions.