In what ways can businesses leverage technology to enhance the self-service experience for customers, while still maintaining a human touch in their interactions?

Businesses can leverage technology by implementing self-service kiosks, mobile apps, and online portals to allow customers to easily access information and complete transactions independently. They can also use chatbots and AI-driven customer service platforms to provide instant support and personalized recommendations. To maintain a human touch, businesses can offer live chat support, video calls, or personalized follow-ups to address more complex issues and build relationships with customers. By combining technology with personalized human interactions, businesses can enhance the self-service experience while still providing a high level of customer service.