In what ways can businesses leverage technology to enhance their customer empowerment strategies and promote self-sufficiency and active engagement in problem-solving processes?

Businesses can leverage technology by implementing self-service options such as chatbots and customer portals to provide customers with instant access to information and support. They can also use data analytics and AI to personalize customer experiences and anticipate their needs, empowering them to make informed decisions. Additionally, businesses can utilize social media platforms and online communities to create a space for customers to share feedback, ask questions, and collaborate on solutions, fostering a sense of community and active engagement in problem-solving processes.