How can organizations leverage technology and digital tools to enhance the effectiveness of interactive workshops and immersive experiences in fostering a culture of customer-centricity within their workplace?

Organizations can leverage technology and digital tools by incorporating interactive platforms such as virtual reality and augmented reality to create immersive experiences for employees. These tools can help simulate real-life customer interactions and scenarios, allowing employees to practice and improve their customer-centric skills in a safe environment. Additionally, organizations can use data analytics and customer relationship management software to track customer feedback and behavior, enabling them to tailor workshops and training sessions to address specific needs and preferences. By integrating technology into their workshops, organizations can create engaging and personalized experiences that foster a culture of customer-centricity within their workplace.