How can organizations effectively leverage technology and digital tools to enhance the impact of interactive workshops and immersive experiences in fostering a culture of customer-centricity within their teams?

Organizations can effectively leverage technology and digital tools by incorporating interactive platforms, virtual reality, and gamification into their workshops and experiences. These tools can enhance engagement, collaboration, and retention of information among participants. By utilizing data analytics and customer relationship management systems, organizations can personalize content and track progress to ensure a customer-centric approach is being adopted by their teams. Additionally, integrating communication tools such as video conferencing and chat platforms can facilitate ongoing collaboration and feedback among team members, further fostering a culture of customer-centricity.